Anoud Al Qubaisi

Senior Property Management – Quality

Abu Dhabi, UAE

Profile summary

Strategic and results-driven Senior Officer with expertise in quality assurance, client engagement, human resources, and digital transformation. Proven track record of enhancing operational efficiency and customer satisfaction through effective planning, team leadership, and relationship management. Skilled in managing performance metrics, head lease portfolios, and transformation initiatives aligned with organizational goals.

Key skills

Skills
Quality & Compliance ManagementData Analysis & ReportingProject & Operations ManagementContract Review & NegotiationStakeholder EngagementProcess Improvement & Cost EfficiencyTeam Collaboration, Leadership & Staff EngagementStrategic Management: Business development, KPI monitoring, performance planningClient Engagement: VIP client handling, relationship building, retention strategiesDigital Transformation: RPA support, Google Business Profile optimizationOperations & Administration: Office management, resource planning, contract handlingTechnical: Microsoft Excel, Data Reporting, CRM tools / ERP SystemsCommon Reporting Standards (CRS)Change ManagementFinancial Acumen for Property Management (Budgeting, Forecasting, P&L Analysis)PropTech Implementation & Management (IoT, Smart Building Technologies)Real Estate Law & Regulatory Compliance (Beyond basic contract review; includes deep understanding of landlord-tenant laws, fair housing, etc.)Risk Management & Mitigation (Specifically within property management context)

Professional experience

Senior Property Management – Broker Support | Business StrategyMar 2023 - May 2025
Relaam (previously ADCP) | Abu Dhabi

• Led broker support services to enhance deal closures and client satisfaction. • Developed business strategies aligned with department goals, reducing operational costs. • Acted as a key participant in digital transformation and RPA testing initiatives. • Managed Google Business Profiles, ensuring high responsiveness and visibility. • Oversaw customer engagement programs, achieving >98% retention rate.

  • Led broker support services to enhance deal closures and client satisfaction.
  • Developed business strategies aligned with department goals, reducing operational costs.
  • Acted as a key participant in digital transformation and RPA testing initiatives.
  • Managed Google Business Profiles, ensuring high responsiveness and visibility.
  • Oversaw customer engagement programs, achieving >98% retention rate.
Property Officer – Customer ServiceNov 2018 - Feb 2023
Relaam (previously ADCP) | Abu Dhabi

• Managed property contracts and customer communications with focus on client retention and loyalty. • Delivered personalized solutions, resolving client concerns efficiently. • Contributed to team initiatives to enhance service delivery and satisfaction.

  • Managed property contracts and customer communications with focus on client retention and loyalty.
  • Delivered personalized solutions, resolving client concerns efficiently.
  • Contributed to team initiatives to enhance service delivery and satisfaction.
HR Officer – Human Resources ManagementJun 2014 - Aug 2015
Al Ain Hospital | Al Ain

• Supported HR operations, including recruitment, employee onboarding, staff engagement, and records management. • Assisted in employee engagement initiatives and internal communications. • Contributed to HR process improvements for better efficiency and compliance. • Coordinated staff development and team-building activities to strengthen collaboration and workplace culture.

  • Supported HR operations, including recruitment, employee onboarding, staff engagement, and records management.
  • Assisted in employee engagement initiatives and internal communications.
  • Contributed to HR process improvements for better efficiency and compliance.
  • Coordinated staff development and team-building activities to strengthen collaboration and workplace culture.

Education

Bachelor's Degree, Business Administration
United Arab Emirates University (UAEU)